A spokesperson said the company considers response time to support inquiries to be the most important metric and indeed, customer support representatives responded to our questions by email within two hours. We looked specifically at ease-of-use, accessibility, security strength and how easy it was to get help if needed.īitwarden scored poorly in some areas due to its size - it has fewer employees and customers than many rivals, which means fewer ways to reach customer support and less feedback on consumer review sites like Trustpilot. In the password manager tests we at the Home Media reviews team ran over several weeks, we downloaded Bitwarden on the Chrome extension for MacOS, Firefox for Windows, Safari’s mobile browser and Bitwarden’s iOS app.
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